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TERMS & CONDITIONS |
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Supplements packed and ready for
delivery |
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We advise you to print
and keep safe a copy of these Terms and Conditions.
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| 1. |
GUIDANCE NOTES - PLEASE READ |
| 1.1 |
Your valued custom is important to us and we want to satisfy
your purchasing requirements. These Terms and Conditions of Sale
("the Terms") are important to you and to
medishop.co.uk and should be considered carefully before
you place an order with us. |
| 1.2 |
These Terms have been designed to protect your rights as a
valued customer, to protect our rights as a business and to
create an understanding between us. |
| 1.3 |
The Terms apply to all transactions carried out on the
medishop.co.uk website and through our mail order system. Should this not be
the case we will indicate either "this applies to website
sales only" or " this applies to mail-order sales
only". |
| 1.4 |
Please note carefully Section 3 which refers to our Returns
Procedure, and Section 4 which details our obligations under the
Distance Selling Regulations. |
| 1.5 |
If you have any questions relating to the Terms, please e-mail
us direct at sales@medishop.co.uk
or call our Customer Care team on Freephone
0800 043 66 99
between 8am and 6 pm Monday to Friday. Calls are charged at national rate. Please
quote your order reference number. |
| 1.6 |
For purposes of the Terms "we", "us",
"our" refer to medishop.co.uk and "you" and
"your" refer to you the Customer unless the context
clearly indicates otherwise. |
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| 2. |
PURCHASING FROM US |
| 2.1 |
To purchase from us you must be 18 years or older. You must be
resident in
the United Kingdom, the Channel Islands, the Isle of Man or the
Republic of Ireland. We will also deliver to British Forces Post
Office addresses. |
| 2.2 |
We are not obliged to supply the goods or services to you
until we have confirmed acceptance of your order. It is on our
acceptance that a contract comes into effect between us. |
| 2.3 |
Ownership for the goods transfers when we have been paid in
full and delivery has taken place. |
| 2.4 |
All products are supplied subject to availability. In the
event that we are unable to supply any product, we will inform
you of this as soon as possible. |
| 2.5 |
Occasionally a manufacturer may change the specifications of a
product. Should this happen to a product you have ordered from
us we will endeavour to offer you a substitute product of no
less specification and equivalent price. If you are unhappy with
the replacement you can return it by contacting our Returns
Team. sales@medishop.co.uk |
| 2.6 |
All sizes and dimensions are approximate but we make every
effort to make sure they are as accurate as possible. |
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| 3. |
RETURNS PROCEDURE |
| 3.1 |
We hope that you will be completely satisfied with your
product. However, it may be necessary to return your product to
us in some limited circumstances. Please ensure that you follow
these instructions for returning a product to avoid a delay in
processing your return. Other than as required by law we have no
general policy of accepting returns. |
| 3.2 |
Returns will not be accepted unless they have a Returns
Authorisation Number on the label. This number can be obtained
by contacting our Returns Team. sales@medishop.co.uk |
| 3.3 |
You the Customer are solely responsible for inspecting the
product upon delivery. You must contact
medishop.co.uk should you wish
to inform us of damaged, defective or missing goods and/or
delivery discrepancies within 48 hours of your delivery being
made. |
| 3.4 |
When sending a return to us, you are responsible for the safe
carriage of the product back to us (except where the product is
faulty when we will arrange for collection of the product). |
| 3.5 |
Any product returned to us must be returned in
the same or similar packaging. |
| 3.6 |
Refunds will be processed within thirty [30] days from the
date you tell us of a product return and refunds will not be
issued until the product has been received by us in its original
or delivered state. |
| 3.7 |
You should return any product to us via a suitably insured
means based on the value of the product. This means that the
full value may be recovered by you if the product is lost or
damaged. You should retain any receipt confirming the return. If
returned products are lost we will not be liable for them. |
| 3.8 |
To cancel an order prior to its despatch please email sales@medishop.co.uk |
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| 4. |
DISTANCE SELLING REGULATIONS |
| 4.1 |
Under the Distance Selling Regulations you have the right to
cancel your order for any item purchased on our website or
through our Telesales Team and claim a full refund. To cancel your order
you must notify us as required in Clause 4.2 within seven [7]
working days following the day of delivery. You must return the
product to us as required by these Terms but if you do not or if
you return the product at our expense we may charge you the
reasonable costs of returning a product except in the case of
cancellation of substitute products. |
| 4.2 |
Should you wish to exercise your rights under the Distance
Selling Regulations your order may only be cancelled in writing,
by fax or by e-mail. Telephone cancellations cannot be accepted.
You can contact our Returns Team by e-mail at sales@medishop.co.uk
or call us on Freephone
0800 043 66 99
between 8am and 6 pm Monday to Friday |
| 4.3 |
The goods must be returned in an unused and re-saleable
condition. You are responsible for the cost of safe carriage
back to us. You are strongly advised to arrange for adequate
insurance to cover the product during its return journey. |
| 4.4 |
The product should be returned within seven [7] working days
from the date we receive your cancellation. If you are unable to
return the product to us within seven [7] working days you must
contact us. |
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| 5. |
DAMAGED, DEFECTIVE OR FAULTY GOODS |
| 5.1 |
Any product supplied to you must be used for its intended
purpose and not be subject to abuse or unreasonable usage. |
| 5.2 |
Medishop or our
authorised agent will replace any product that has failed in
normal usage as long as the product has been used as intended and
does not, on examination, display any signs of misuse. |
| 5.3 |
Should you need to return a product due to an error on our
part we will exchange or refund the product for you. We will
also refund any reasonable associated carriage costs. |
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| 6. |
UNWANTED OR INCOMPATIBLE GOODS |
| 6.1 |
We are not obliged to accept the return of a product unless
covered by the Distance Selling Regulations as outlined in
Section 4 and you have notified us of cancellation in writing
within seven [7] days of delivery, except where the product is
faulty or incorrectly described. |
| 6.2 |
We are entitled, subject to our discretion, to accept products
that are unopened and unused subject to the deduction of a
handling and administration fee of 20%. To find out whether this
will be possible, please contact our Returns Team by e-mail at sales@medishop.co.uk
or call us on Freephone
0800 043 66 99 between 8am and 6 pm Monday to Friday. |
| 6.3 |
Should we authorise the return of an unwanted or incompatible
product, you are responsible for the cost of safe carriage back
to us. Furthermore you are advised to organise appropriate
insurance to cover the return journey. |
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| 7. |
PRICES AND PAYMENT |
| 7.1 |
Where limited offers are advertised, these products are
subject to availability and are allocated on a strict first come
first served basis. When all the stock of these products has
been allocated, no substitute product will be offered. |
| 7.2 |
We have selected our products on the basis that they will be
used for domestic use only. If you are planning to use them for
business purposes please make sure that you have appropriate
insurance. Medishop accepts no liability whatsoever where products
are misused or not used in accordance with instructions. |
| 7.3 |
The price you pay is the price displayed on this website at
the time we receive your order apart from the following
exception. While we try and ensure that all prices on our
website are accurate, errors may occur. If we discover an error
in the price of goods you have ordered we will inform you as
soon as possible and give you the option of reconfirming your
order at the correct price or cancelling it. If we are unable to
contact you we will treat the order as cancelled. If you cancel
and you have already paid for the goods, you will receive a full
refund. |
| 7.4 |
Payment can be made by any method specified in our Payment
Options section. We will take all reasonable precautions to keep
the details of your order and payment secure, but, unless we are
negligent, we cannot be held liable for any losses caused as a
result of unauthorised access to information provided by you. |
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| 8. |
DELIVERY |
| 8.1 |
Postal and Packing Charges.
Postage and packing is free to mainland UK.
Unfortunately we are unable to deliver outside the UK. |
| 8.2 |
Delivery is normally achieved within two (2) working days. We make
every effort to deliver goods within the estimated timescales,
however delays in the supply chain (which are beyond our
control) may occasionally cause a longer delay.
We will endeavour to keep you
informed of any delay to your expected delivery date. |
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| 9. |
ORDERING BY TELEPHONE |
| 9.1 |
Medishop are pleased to accept orders by telephone.
Please phone you order using free-phone number:
0800 043 66 99 between 8.00am and
6.00pm Monday to Friday except bank holidays |
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| 10. |
BUSINESS CUSTOMERS |
| 10.1 |
If you are a business or if the goods are used wholly or in
part for business purposes we will not be liable to you for any
business loss including loss of profits (whether direct or
indirect), business data, revenue, goodwill, or incidental, or
consequential loss that you may suffer as a result of the
purchase of goods from us. Any other liability will be limited
to the price paid for the goods. We do not exclude our liability
for fraud or for death or personal injury. For our performance
time is not of the essence. Returns are subject to a 20%
handling fee. |
| 10.2 |
If you have a credit account with us payment is due not more
than thirty [30] days after the date of our invoice and we may
charge interest for late payment calculated daily at 4% above
Barclays Bank base rate both before and after judgment. |
| 10.3 |
Business customers can e-mail us at sales@medishop.co.uk
or call us on Freephone
0800 043 66 99
(between 8am and 6 pm Monday to Friday) for a copy of
our latest business catalogue. |
| 10.4 |
Please be aware that the Distance Selling Regulations do not
apply to Business Customers. |
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| 11. |
GENERAL |
| 11.1 |
We will not be liable to you for any claims which arise out of
the supply of our products to you unless we are negligent but we
will not be liable in any event for any consequential loss,
except where this is required by law. |
| 11.2 |
We will take all reasonable precautions to keep the details of
your order and payment secure, but, unless we are negligent, we
are not liable for losses as a result of unauthorised access to
information provided by you. For more information on our Data
Protection Policy please e-mail us at sales@medishop.co.uk
or call us on Freephone
0800 043 66 99
between 8am and 6 pm Monday to Friday. |
| 11.3 |
We hereby exclude the application of the Contracts (Rights of
Third Parties) Act 1999 to each and every contract made under
these Terms. |
| 11.4 |
These Terms cannot be altered or suspended, permanently or
temporarily, without the written permission of a member of the
Board of Directors of Medishop. |
| 11.5 |
These conditions are subject to English law and the
jurisdiction of the English courts. |
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| 12. |
WHO WE ARE |
| 12.1 |
medishop.co.uk |
| 12.2 |
Dept. 50 St Loyes House
20 St Loyes Street
Bedford
MK40 1ZL
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| 12.3 |
You can contact us by:
e-mail: sales@medishop.co.uk
or by:
Freephone:
0800 043 66 99
between 8am and 6 pm Monday to Friday except bank holidays. |
We advise you to print
and keep safe a copy of these Terms and Conditions.
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