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Terms & Conditions

We advise you to print and keep safe a copy of these Terms and Conditions


Supplements packed and ready for delivery
1. Guidance Notes
2. Purchasing From us
3. Returns Procedure
4. Distance Selling Regulations
5. Damaged, Defective or Faulty Goods
6. Unwanted or Incompatible Goods
7. Prices and Payment
8. Delivery
9. Telephone Orders
10. Business Customers
11. General
12. Who we are

1. GUIDANCE NOTES - PLEASE READ
1.1 Your valued custom is important to us and we want to satisfy your Supplement purchasing requirements. These Terms and Conditions of Sale ("the Terms") are important to you and to medishop.co.uk and should be considered carefully before you place an order with us.
1.2 These Terms have been designed to protect your rights as a valued customer, to protect our rights as a business and to create an understanding between us.
1.3 The Terms apply to all transactions carried out on the medishop.co.uk website and through our mail order system. Should this not be the case we will indicate either "this applies to website sales only" or " this applies to mail-order sales only".
1.4 Please note carefully Section 3 which refers to our Returns Procedure, and Section 4 which details our obligations under the Distance Selling Regulations.
1.5 If you have any questions relating to the Terms, please e-mail us direct at sales@medishop.co.uk or call our Customer Care team on Freephone 0800 043 66 99 between 8am and 6 pm Monday to Friday. Calls are charged at national rate. Please quote your order reference number.
1.6 For purposes of the Terms "we", "us", "our" refer to medishop.co.uk and "you" and "your" refer to you the Customer unless the context clearly indicates otherwise.

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2. PURCHASING FROM US
2.1 To purchase from us you must be 18 years or older. You must be resident in the United Kingdom, the Channel Islands, the Isle of Man or the Republic of Ireland. We will also deliver to British Forces Post Office addresses.
2.2 We are not obliged to supply the goods or services to you until we have confirmed acceptance of your order. It is on our acceptance that a contract comes into effect between us.
2.3 Ownership for the goods transfers when we have been paid in full and delivery has taken place.
2.4 All products are supplied subject to availability. In the event that we are unable to supply any product, we will inform you of this as soon as possible.
2.5 Occasionally a manufacturer may change the specifications of a product. Should this happen to a product you have ordered from us we will endeavour to offer you a substitute product of no less specification and equivalent price. If you are unhappy with the replacement you can return it by contacting our Returns Team. sales@medishop.co.uk
2.6

All sizes and dimensions are approximate but we make every effort to make sure they are as accurate as possible.


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3. RETURNS PROCEDURE
3.1 We hope that you will be completely satisfied with your product. However, it may be necessary to return your product to us in some limited circumstances. Please ensure that you follow these instructions for returning a product to avoid a delay in processing your return. Other than as required by law we have no general policy of accepting returns.
3.2 Returns will not be accepted unless they have a Returns Authorisation Number on the label. This number can be obtained by contacting our Returns Team. sales@medishop.co.uk
3.3 You the Customer are solely responsible for inspecting the product upon delivery. You must contact medishop.co.uk should you wish to inform us of damaged, defective or missing goods and/or delivery discrepancies within 48 hours of your delivery being made.
3.4 When sending a return to us, you are responsible for the safe carriage of the product back to us (except where the product is faulty when we will arrange for collection of the product). 
3.5 Any product returned to us must be returned in the same or similar packaging. 
3.6 Refunds will be processed within thirty [30] days from the date you tell us of a product return and refunds will not be issued until the product has been received by us in its original or delivered state.
3.7 You should return any product to us via a suitably insured means based on the value of the product. This means that the full value may be recovered by you if the product is lost or damaged. You should retain any receipt confirming the return. If returned products are lost we will not be liable for them.
3.8 To cancel an order prior to its despatch please email  sales@medishop.co.uk

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4. DISTANCE SELLING REGULATIONS
4.1 Under the Distance Selling Regulations you have the right to cancel your order for any item purchased on our website or through our Telesales Team and claim a full refund. To cancel your order you must notify us as required in Clause 4.2 within seven [7] working days following the day of delivery. You must return the product to us as required by these Terms but if you do not or if you return the product at our expense we may charge you the reasonable costs of returning a product except in the case of cancellation of substitute products.
4.2 Should you wish to exercise your rights under the Distance Selling Regulations your order may only be cancelled in writing, by fax or by e-mail. Telephone cancellations cannot be accepted. You can contact our Returns Team by e-mail at sales@medishop.co.uk or call us on Freephone 0800 043 66 99 between 8am and 6 pm Monday to Friday
4.3 The goods must be returned in an unused and re-saleable condition. You are responsible for the cost of safe carriage back to us. You are strongly advised to arrange for adequate insurance to cover the product during its return journey.
4.4 The product should be returned within seven [7] working days from the date we receive your cancellation. If you are unable to return the product to us within seven [7] working days you must contact us. 

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5. DAMAGED, DEFECTIVE OR FAULTY GOODS
5.1 Any product supplied to you must be used for its intended purpose and not be subject to abuse or unreasonable usage.
5.2 Medishop or our authorised agent will replace any product that has failed in normal usage as long as the product has been used as intended and does not, on examination, display any signs of misuse.
5.3 Should you need to return a product due to an error on our part we will exchange or refund the product for you. We will also refund any reasonable associated carriage costs.

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6. UNWANTED OR INCOMPATIBLE GOODS
6.1 We are not obliged to accept the return of a product unless covered by the Distance Selling Regulations as outlined in Section 4 and you have notified us of cancellation in writing within seven [7] days of delivery, except where the product is faulty or incorrectly described.
6.2 We are entitled, subject to our discretion, to accept products that are unopened and unused subject to the deduction of a handling and administration fee of 20%. To find out whether this will be possible, please contact our Returns Team by e-mail at sales@medishop.co.uk or call us on Freephone 0800 043 66 99 between 8am and 6 pm Monday to Friday.
6.3 Should we authorise the return of an unwanted or incompatible product, you are responsible for the cost of safe carriage back to us. Furthermore you are advised to organise appropriate insurance to cover the return journey.

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7. PRICES AND PAYMENT
7.1 Where limited offers are advertised, these products are subject to availability and are allocated on a strict first come first served basis. When all the stock of these products has been allocated, no substitute product will be offered.
7.2 We have selected our products on the basis that they will be used for domestic use only. If you are planning to use them for business purposes please make sure that you have appropriate insurance. Medishop accepts no liability whatsoever where products are misused or not used in accordance with instructions.
7.3 The price you pay is the price displayed on this website at the time we receive your order apart from the following exception. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
7.4 Payment can be made by any method specified in our Payment Options section. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you. 

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8. DELIVERY
8.1 Postal and Packing Charges.
Postage and packing is free to mainland UK.
Unfortunately we are unable to deliver outside the UK.
8.2 Delivery is normally achieved within two (2) working days. We make every effort to deliver goods within the estimated timescales, however delays in the supply chain (which are beyond our control) may occasionally cause a longer delay.
We will endeavour to keep you informed of any delay to your expected delivery date.

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9. ORDERING BY TELEPHONE
9.1

Medishop are pleased to accept orders by telephone.
Please phone you order using free-phone number:
 0800 043 66 99 between 8.00am and 6.00pm Monday to Friday except bank holidays


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10. BUSINESS CUSTOMERS
10.1 If you are a business or if the goods are used wholly or in part for business purposes we will not be liable to you for any business loss including loss of profits (whether direct or indirect), business data, revenue, goodwill, or incidental, or consequential loss that you may suffer as a result of the purchase of goods from us. Any other liability will be limited to the price paid for the goods. We do not exclude our liability for fraud or for death or personal injury. For our performance time is not of the essence. Returns are subject to a 20% handling fee.
10.2 If you have a credit account with us payment is due not more than thirty [30] days after the date of our invoice and we may charge interest for late payment calculated daily at 4% above Barclays Bank base rate both before and after judgment.
10.3 Business customers can e-mail us at sales@medishop.co.uk or call us on Freephone 0800 043 66 99 (between 8am and 6 pm Monday to Friday) for a copy of our latest business catalogue.
10.4 Please be aware that the Distance Selling Regulations do not apply to Business Customers.

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11. GENERAL
11.1 We will not be liable to you for any claims which arise out of the supply of our products to you unless we are negligent but we will not be liable in any event for any consequential loss, except where this is required by law.
11.2 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we are not liable for losses as a result of unauthorised access to information provided by you. For more information on our Data Protection Policy please e-mail us at sales@medishop.co.uk or call us on Freephone 0800 043 66 99 between 8am and 6 pm Monday to Friday.
11.3 We hereby exclude the application of the Contracts (Rights of Third Parties) Act 1999 to each and every contract made under these Terms.
11.4 These Terms cannot be altered or suspended, permanently or temporarily, without the written permission of a member of the Board of Directors of Medishop.
11.5 These conditions are subject to English law and the jurisdiction of the English courts.

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12. WHO WE ARE
12.1 Advent Healthcare Limited trade Online as www.medishop.co.uk
12.2

Ternion Court
264 - 268 Upper Fourth Street
Milton Keynes
MK9 1DP.

12.3  You can contact us by:
e-mail: sales@medishop.co.uk 
or by:
Freephone: 0800 043 66 99 between 8am and 6 pm Monday to Friday except bank holidays.

We advise you to print and keep safe a copy of these Terms and Conditions

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